Return & Refund: Our Promise to You

Welcome to NEXTICH, where your satisfaction is our top priority. We aim to make sure every purchase meets your expectations, but we know that sometimes things don’t go as planned. Here’s our simple guide to making the return and refund process as smooth as possible.

Eligibility for Refunds

Damaged or Defective Products: If your item arrives damaged or defective, contact our support team within 24 hours of receiving your order. Provide details and evidence (like photos), and we’ll assess the situation to guide you through the return and refund process.

Incorrect Products: If you receive the wrong product, let us know within 24 hours of delivery. We’ll either arrange for a return and refund or send you the correct item.

Size Issues: If the size isn’t right, contact us within 24 hours of receiving your package. We’ll discuss exchange options (subject to availability) or possibly a refund, considering return shipping costs.

Non-Eligibility for Refunds

  • Change of Mind: We cannot offer refunds for purchases if you simply change your mind. Please make sure you really want the item before you buy it.
  • Sale or Clearance Items: Items bought on sale or clearance are final and cannot be refunded unless they are damaged or defective.
  • Customized Products: Customized items are non-refundable unless they arrive damaged or defective, or we made a mistake with your order.

Return Process

Seek Authorization: Before returning an item, contact our support team for a Return Authorization (RA) number. Without this number, we cannot process your return.

Product Condition: Make sure the item you’re returning is unworn, unwashed, and has all original tags. We reserve the right to decline refunds for items that don’t meet these criteria.

Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective product. Use a reliable courier to ensure the item returns safely.

Refund Process

Payment Method: Refunds will be issued to the same payment method you used for the purchase. It may take several business days for the refund to appear in your account.

Partial Refunds: In some cases, only part of your order may be refundable. We’ll process these partial refunds fairly.

Non-Refundable Fees: Shipping fees are non-refundable unless the return is due to our mistake or a defective product.

Policy Updates

Our Return and Refund Policy may change from time to time. Please check our website regularly for updates. By staying informed, you’ll always know our latest return and refund practices.